Mtn disaster since day 1

I have canceled this month to month more than a month ago also delivered the router back to MTN shop! Still waiting for refund because you debited my account eventhough the router was returned in time, and now you want to debit my account again for the 2nd time after canceling. I have had it now. Spoke to MTN on Facebook messenger and they keep "escalating" the matter but no feedback still!

I want action taken immediately, i want my refund in my bank account PLUS dont debit AGAIN like your latest invoice suggests you planning to do.

Since day 1 I have had numerous problems with MTN, *****ulent to say the least.

Janine van der Riet-Neethling Dont phone me, email me right now. I am going to social media and laying a complaint by the ombudsman if not sorted now.

Show quoted text Mtn seems to think they are untouchable, *****ing my money ********ly, *****ulently since day 1. With no response or regret.

My details are as follows: Janine van der riet Tel *** 35 Milner Str. BARRYDALE 6750 Id *** Mtn acc nr attached. More proof if needed: the chat thread of months and months on Facebook messenger with MTN with NO results. Outsome: block further ******** debit orders AND refund what was debited AFTER i canceled and returned the router to store. Please contact via email as too many spam calls received.

---------- Forwarded message --------- From: Janine Van Der Riet <***> Date: Sat, 11 Apr 2026, 07:26 Subject: Id *** To: <***>

Show quoted text Yello Janine Van Der Riet,

Thank you for your email.

We apologize for the delayed response and any inconvenience incurred.

Please share the below details for security reasons and account access

• ID Number (With space in between example: *** 000) • Postal / Residential Address • Work Telephone Number / Email address • Bank Name / Type of account

Warm Regards,

Patrick

For quicker response and resolution times, connect with us on MTN Chat via WhatsApp. Make sure that you have the WhatsApp app downloaded on your device and that you save “MTN Chat” to your contact list. Our number is ***. Now, all that’s left is for you to say “Hi” to our team to get started. You can manage your account, get invoices and/statements, make payments, speak to a live agent and so much more.

From: ***

Sent: Saturday, April 11, 2026 10:07 AM

To: ***,***,***

Subject: Fwd: Id ***

Show quoted text Postal / Residential Address

35 Milner str. Barrydale 6750

• Work Telephone Number / Email address

*** ***

• Bank Name / Type of account Absa Cheque Show quoted text Hi, I have no sim. I took it all the way to Riviersonderend store, 100 kms away from us. IRMS ***

I see you ready to debit AGAIN in two days, second month, if that happens, your refund will be x 2 and I will be even more angry. As I have been trying and trying and yet, nothing has happened.

Thanks Janine

See below.

Yello,

Your device delivery status for the order# *** is updated to on

Thank You Show quoted text I thanked you 3 days ago for your swift action, and now NO FEEDBACK of any kind? And so MTN again debited my account yesterday for YET another month while I have canceled and sent back the router!

The previous month (March) deduction I had the bank reverse this week, with huge loss to me with bank charges. Now MTN sends me an email about non payment! Like really, what the hell must I still do? Next they will give me bad credit score for reversing that, and now they debited my account again, for the month of April. Please advise, as I am now fed up with the situation *****ing hours of my life! Janine Show quoted text Please assist. Official complaint.

I have given back the router as it was month to month. Disaster from day 1. After I gave back router at Mtn shop, two more monthly payments have been debited off my account for two full months although I have given back the router have no use of it and they still have not canceled it.

I asked my bank to reverse the March payment, with heavy bank fees they did. But Mtn still went ahead and debited 15 April again. And sending me letters now of non payment after 1st reversal which will result in bad credit for me because they didnt cancel the contract immediately when I handed in the router. I was told on paper and face to face it will be canceled the same day. I have hundreds of emails and messages to and from Mtn with no joy.

IRMS ***

Janine van der Riet

----------