1 reviews | Active since Oct 2015
MTN DISAPPOINTS YET AGAIN
I have recently upgraded my data contract with MTN and ever since then I have had endless problems with my service:<br> <br> 1. Firstly I was not informed that my 5GB data bundle was restricted to Night Express ONLY!!! As a result I now have a cell phone bill of almost R 4000 because I was being charged out of data bundle rates for my daytime usage!<br> <br> 2. Secondly my service is continuously deactivated and I have to keep calling MTN to reactivate it. This has happened about 4 to 5 times in the last month.<br> <br> 3. Thirdly my most recent call was on Monday 12 October, to reactivate my service yet again. I was told that I need to wait until November to change my plan from being a Night Express Plan to an Anytime plan. I therefore added a recurring 2GB bundle on October 12 in the interim (AT MY OWN CHARGE!) and now low and behold my service is cut off yet again!!!! <br> <br> Please explain to me what kind of service MTN has resorted to??
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded on your account is a 5GB Night Express package. To minimise your data charges it would be advisable to load a data bundle for use during the day. You may also contact our offices to load a usage limit on your account to avoid additional usage charges.
The reason that your lines were barred was due to you reaching the credit limit.
Should you wish to change your package, you may request a migration, however since you are still in contract period you would be liable for any migration fee.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded on your account is a 5GB Night Express package. To minimise your data charges it would be advisable to load a data bundle for use during the day. You may also contact our offices to load a usage limit on your account to avoid additional usage charges.
The reason that your lines were barred was due to you reaching the credit limit.
Should you wish to change your package, you may request a migration, however since you are still in contract period you would be liable for any migration fee.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
