MTN Disappoints and Disconnect People and cost people money.

MTN South Africa gave my phone numbers to someone else while I was still using it. I have been trying to block the sim and do the sim swap since August 2024 and not its December 2024.I have gone to the branch couple of times, and they assured me that the sim swap was done. I have paid and still it was not done. Right now, someone else is using the sim which I have been using since 2010/2011.

Last week we had a bereavement and people were suing that number to send Ewallets and ABSA Cash send, and that money is all gone. Only R500 was reversed. The rest I couldn't. My social media OTP, My Productivity App (Google Workspace, Zoho People, Citrix) all goes to that number, and this makes my life very tough as this number has been used to communicate with family, friend and for business. All our business adverti*****ts have that number. Changing to another number will mean I will lose most of my business relationship.

The reason I am persistent in retrieving the number is because this is being done for the second time and I know the hardships of trying to reconnect to loved one and business contact. Some of the business contacts were never regains and I don't want that to happen for the second time.

They said i should do an affidavit and I have done it twice. In both instance I was assured that the sim swap was done but it wasn't done. I have even quantified on the affidavit, known amounts lost as a result of these and still can't get my number back.

All my mobile money banking and USSD Codes and linked to that number.