DG
Duncan G
1 reviews | Active since Dec 2017
09 Mar 2018, 12:25
MTN disappoint's again
Its been over 3 months since i wrote a review about mtn service and mtn have rep**** and apologized for their bad service and have assured me that they will fix it. They only got hold of me in January to upgrade my contract again. Surprise I am still waiting for my device after speaking to their customer care. Phoned them two weeks and got told my upgrade hadn't been processed and should be delivered by this week. Phoned again today(9/3/18) and got told that the upgrade had been cancelled and i would have to upgrade it again for the 4th time and wait again and hope that this time it works. Their absolutely terrible service have just shown me that they dont care.
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MTN South Africa's replyOfficial
12 Mar 2018, 10:32Good day Duncan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query through to our retentions management for urgent assistance. You will be contact as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply12 Mar 2018, 10:32
Official
Good day Duncan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query through to our retentions management for urgent assistance. You will be contact as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,