IB
Irfaan B
1 reviews | Active since Oct 2015
11 Oct 2015, 19:24
MTN disappoints again
I requested through the retentions email more than a month ago that my expired contract be converted to prepaid and that I no longer be billed. An automated message states that I should get a response within 3 business days which is such a lie given that I have now waited for a month and still haven't gotten a response. My second contract expired on 6 October and I sent an email for this also. I obviously haven't gotten a reply for this also.I refuse to be billed any further for those accounts, I will block any debit order going through. And if MTN dare flag me at the credit agencies, you will hear from my lawyers. This isn't the first time that I am going through this whole ordeal. Ridiculous!
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MTN South Africa's replyOfficial
12 Oct 2015, 11:49Hello Irfy.Bham,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that both the numbers have been migrated to pre-paid and the the number that ends with 5191 will be credited and the debit order that will be coming off will for the 5192 number which closed on the 20-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that both the numbers have been migrated to pre-paid and the the number that ends with 5191 will be credited and the debit order that will be coming off will for the 5192 number which closed on the 20-09-2015.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2015, 11:49
Official
Hello Irfy.Bham,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that both the numbers have been migrated to pre-paid and the the number that ends with 5191 will be credited and the debit order that will be coming off will for the 5192 number which closed on the 20-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that both the numbers have been migrated to pre-paid and the the number that ends with 5191 will be credited and the debit order that will be coming off will for the 5192 number which closed on the 20-09-2015.
Best regards
Mantoa
REQ:***
Best regards,