1 reviews | Active since Aug 2018
I am very disappointed with MTN Network, this morning around 6 i bought 100MB data of Whatsapp social bundle and also won 50MB on top, all in all it was 150 MB, I logged in on whatsapp but that was for less than 15 minutes as i was preparing for work. Around 07:52 i logged in again as i was leaving the house but to my surprise i received a message from MTN saying i have consumed 100% of my data bundle. I called MTN again and the lady i spoke was so nice and she advised me to call after 2 hours as it was not updated on their system at that time, i called now @10:25 and was assisted by a rude lady who told me that my whatsapp consumed the Datas whereas i can load 100MB and it can last me for a week. I need my DATA back or MTN must just explain what happened, i am starting to believe what everyone is saying about MTN. I have never been on any network except MTN for the past 13 years i have been a faithful customer for all those years to be ********** like that.
Good day Eveline
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
Good day Eveline
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
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