MTN disappointment

Good morning. I have had problems with MTN the last couple of weeks. I admit that with the current situation of work in south africa people may not be able to make it by paying everything. Last month I could not pay my phone bill and it was cut off BUT this month I made a double payment on my phone bill and I even am ahead now. It has been almost 2 weeks since I have paid my bill upfront and still MTN hasn't reconnected me. I have been to 2 MTN shops and even phoned the customer care service for halp and still not connected. MTN this is very lousy of you and i am very disappointed with the service. If the issue is not resolved by end of this week I am not going to make any payments further to the account. Its been almost 2 weeks since I have paid for the account upfront and I still have not been reconnected. Why should I pay for a service that I don't get? My num with the account mentioned is ***. The bottom line is "MTN........ REALLY??????"