MTN DISAPPOINTMENT

Please refer to this reference no#***, I the past 2 months complained about my billing payment and my sim card not working, and still haven't received any response. I also complained that the billing on my account its unbearable, because I still don't understand what am I charged for because am for the past 2 months I haven't been getting any service from MTN, and its found that the sim card is damaged and I need to do a sim swap. The worst part I hate about all this, is that you have blacklisted me and now it's ruining my credit score.

So I am hereby sending this last MESSAGE, if I'm not getting any response from you, I will open a legal case against your company. Am tired of begging you for a service that am entitled to. Am so disappointed in your service, I have sent you more than 10 emails with the same problems, tried communicating to you via your social media platform (Facebook) and still no solution.

I hope to get a response with the result I am expecting within the next 2 days. I am tired of feeling like a stupid client sending my complaints and am not attended to.