MTN- DISAPPOINTMENT.

I have a sim contract with MTN, My simcard stopped working in August. immediately when l noticed that it wasn't working l contacted MTN. But the agent advised that l go to the nearest MTN store to get a simswap, which l did, had to ask my employer if l can leave 30mins before so l can reach their store while open. l arrived @mtneastrandmall just 16:40. When l got there the doors were closed but they had 2/3 customers inside, no sign on the door explaining why they are closed?, tried to wave at the employees they just looked at me no 1 cared to even explain why the shop was closed. then I rushed to the other shop as they have 2 MTN stores at East rand mall, when l arrived to the other shop got attended to by a security lady, l then asked if l can ask the staff something because all l wanted was the simcard then call for the simswap. l was told they can't assist the system is down not unless l want to make payment, again it was the security advising all that information. that happened on the 8th of September 2021.

l had an exam that l needed that data for, l tried calling again on the 13th, l held for more than an hour bare in mind l was using a borrowed cellphone since my sim isnt working. sent an email to Customercare, no response till today. l have paid the amount for 4Months without being able to use the DATA l have been paying for.

even Today the 22/11/21 cancelation department doesnt pick up the calls and been holding up until the phone died.

l am so no happy, l want the the contact cancelled.