MTN Disappointment

Ive had it with MTN. I lost my phone on the 9/11/12. I submitted an insurance claims forms which was received by Nyilenda who works for the company. Every time when I call im told my case is being handled by the authorities and that i should call in 2 days. Ive been calling every 2 days for 4 weeks now and no onecan tell me whats happening with my claim.Today they have the nerve to call me and ask when did I submit my claim form, which means the form could be lost or they havent started processing my claim. it's frustrating because Ive been going without a fone to work for 4 weeks. What's the point of having an insurance in the first place if this is goingto be happening. Im not happy with MTN. Jessica S