JT
John T
1 reviews | Active since Mar 2009
14 Sept 2019, 07:39
MTN disappointing start.
Disappointing start. I take two data contracts out and three days later Sims are still not activated. Also the one package I wanted for the kids I am told (after a week) is not available despite being in their brochure. So I am forced to take a smaller package. Then I am told the router that should come with it is not available and they want to charge me an extra R200 pm for another router which over 24 months totals R4,800 for the router alone when I can buy the same one anywhere for R600!!!
I am still not connected. The store where I bought the contracts have tried many times to get the sims activated now they say I must 'phone them!!!
MTN come on what's going on with you?
Helpful (0)
Replies (8)0
Replies (8)
MTN South Africa's replyOfficial
16 Sept 2019, 23:57Thank you for your post.
We sincere apologized for any inconvenienced caused.
MTN ***
We confirm that cell number *** for the 10GB data package is not active due to Rica barring. We have sent the request to the Rica Help desk for assistance with the Rica registration.
We will give you feedback on the outcome tomorrow.
Due to sim cards ***** the client need to call the activation team to assist with the reactivation, the client need to confirm the sim card numbers. Please contact the activation department on *** .
We have sent the request as well to the Regional Store managers to intervene with the router package for your children.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
MTN ***
We confirm that cell number *** for the 10GB data package is not active due to Rica barring. We have sent the request to the Rica Help desk for assistance with the Rica registration.
We will give you feedback on the outcome tomorrow.
Due to sim cards ***** the client need to call the activation team to assist with the reactivation, the client need to confirm the sim card numbers. Please contact the activation department on *** .
We have sent the request as well to the Regional Store managers to intervene with the router package for your children.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply16 Sept 2019, 23:57
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
MTN ***
We confirm that cell number *** for the 10GB data package is not active due to Rica barring. We have sent the request to the Rica Help desk for assistance with the Rica registration.
We will give you feedback on the outcome tomorrow.
Due to sim cards ***** the client need to call the activation team to assist with the reactivation, the client need to confirm the sim card numbers. Please contact the activation department on *** .
We have sent the request as well to the Regional Store managers to intervene with the router package for your children.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
MTN ***
We confirm that cell number *** for the 10GB data package is not active due to Rica barring. We have sent the request to the Rica Help desk for assistance with the Rica registration.
We will give you feedback on the outcome tomorrow.
Due to sim cards ***** the client need to call the activation team to assist with the reactivation, the client need to confirm the sim card numbers. Please contact the activation department on *** .
We have sent the request as well to the Regional Store managers to intervene with the router package for your children.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
JT
John T's updateReviewer Update
17 Sept 2019, 01:54Thank you but the data package for the kids is 80GIG not 10GIG the store said they have ricoed it but it still doesn't work. My 200 GIG package has still not been activated. It is over 10 days now and I still can not connect unless I buy data. The number for some reason was sent to a pre paid package. It really is a total mess I do not think anybody knows what they are doing. I spent another three hours in the Kokstad shop yesterday all to no avail. It is or should be a simple matter of activating the two sim cards for the contracts I signed one week ago. My number for the 200GIG package to be activated immediately is *** the account number according to my contract is A*** all this should have been activated on the 12th September a week ago.
Please try and sort this out now I can't keep on going to the local shop and spending two to three hours waiting for nothing to happen.
Please try and sort this out now I can't keep on going to the local shop and spending two to three hours waiting for nothing to happen.
JT
John T's update17 Sept 2019, 01:54
Reviewer Update
Thank you but the data package for the kids is 80GIG not 10GIG the store said they have ricoed it but it still doesn't work. My 200 GIG package has still not been activated. It is over 10 days now and I still can not connect unless I buy data. The number for some reason was sent to a pre paid package. It really is a total mess I do not think anybody knows what they are doing. I spent another three hours in the Kokstad shop yesterday all to no avail. It is or should be a simple matter of activating the two sim cards for the contracts I signed one week ago. My number for the 200GIG package to be activated immediately is *** the account number according to my contract is A*** all this should have been activated on the 12th September a week ago.
Please try and sort this out now I can't keep on going to the local shop and spending two to three hours waiting for nothing to happen.
Please try and sort this out now I can't keep on going to the local shop and spending two to three hours waiting for nothing to happen.
MTN South Africa's replyOfficial
17 Sept 2019, 08:08Thank you for your feedback.
Please be advised that cell number *** is now Rica, the device can be reboot.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
Hello peter will hid any digits we cannot pick up information.
We will contact you in a short while for assistance.
Kind Regards,
Alice van der Merwe
MTN
Please be advised that cell number *** is now Rica, the device can be reboot.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
Hello peter will hid any digits we cannot pick up information.
We will contact you in a short while for assistance.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Sept 2019, 08:08
Official
Thank you for your feedback.
Please be advised that cell number *** is now Rica, the device can be reboot.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
Hello peter will hid any digits we cannot pick up information.
We will contact you in a short while for assistance.
Kind Regards,
Alice van der Merwe
MTN
Please be advised that cell number *** is now Rica, the device can be reboot.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
Hello peter will hid any digits we cannot pick up information.
We will contact you in a short while for assistance.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
JT
six one five three two five nine three six four
Cheers
John T's updateReviewer Update
17 Sept 2019, 08:27- Thank you Alice and for the 'phone call this morning. You are very kind.
six one five three two five nine three six four
Cheers
JT
John T's update17 Sept 2019, 08:27
Reviewer Update
- Thank you Alice and for the 'phone call this morning. You are very kind.
six one five three two five nine three six four
Cheers
MTN South Africa's replyOfficial
17 Sept 2019, 08:46Thank you for your tine online this morning.
We pick up that an account has been created in your name, A*** with cell number ***, this contract account has been cancelled and number converted to pre-paid .
New application has been sent to our Vetting department for assistance. Once Finalized the account will be activated.
We have sent the request to Balungile Majola for assistance and speedy activation.
We will give you feedback soon once resolved.
Kind Regards,
Alice van der Merwe
MTN
We pick up that an account has been created in your name, A*** with cell number ***, this contract account has been cancelled and number converted to pre-paid .
New application has been sent to our Vetting department for assistance. Once Finalized the account will be activated.
We have sent the request to Balungile Majola for assistance and speedy activation.
We will give you feedback soon once resolved.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Sept 2019, 08:46
Official
Thank you for your tine online this morning.
We pick up that an account has been created in your name, A*** with cell number ***, this contract account has been cancelled and number converted to pre-paid .
New application has been sent to our Vetting department for assistance. Once Finalized the account will be activated.
We have sent the request to Balungile Majola for assistance and speedy activation.
We will give you feedback soon once resolved.
Kind Regards,
Alice van der Merwe
MTN
We pick up that an account has been created in your name, A*** with cell number ***, this contract account has been cancelled and number converted to pre-paid .
New application has been sent to our Vetting department for assistance. Once Finalized the account will be activated.
We have sent the request to Balungile Majola for assistance and speedy activation.
We will give you feedback soon once resolved.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
JT
John T's updateReviewer Update
20 Sept 2019, 09:55Hello Alice thank you for all your help so far. The kids SIM is working but mine has still not been activated. I have been away most of this week and expected Balungile to have sorted it but he hasn't. I just called him and had to give all the info again as nothing has been done.
Could you please intervene as if you don't I will still be offline.
Kindest regards and thanks once again. Great service from you chaps. 5 STAR
Could you please intervene as if you don't I will still be offline.
Kindest regards and thanks once again. Great service from you chaps. 5 STAR
JT
John T's update20 Sept 2019, 09:55
Reviewer Update
Hello Alice thank you for all your help so far. The kids SIM is working but mine has still not been activated. I have been away most of this week and expected Balungile to have sorted it but he hasn't. I just called him and had to give all the info again as nothing has been done.
Could you please intervene as if you don't I will still be offline.
Kindest regards and thanks once again. Great service from you chaps. 5 STAR
Could you please intervene as if you don't I will still be offline.
Kindest regards and thanks once again. Great service from you chaps. 5 STAR
JT
John T's updateReviewer Update
20 Sept 2019, 21:46I am still offline. I called the shop today 5 times and was told they were "busy" with it. Why should it take so long when one phone call should activate it. I had to give them all the information again. You e-mailed them on Tuesday morning. I also called in and gave it to them again and checked if they had got your e-mail. Today 5 times again. Why should this be the case? Please investigate as it is obvious that nothing is being done at shop level. Many thanks.
JT
John T's update20 Sept 2019, 21:46
Reviewer Update
I am still offline. I called the shop today 5 times and was told they were "busy" with it. Why should it take so long when one phone call should activate it. I had to give them all the information again. You e-mailed them on Tuesday morning. I also called in and gave it to them again and checked if they had got your e-mail. Today 5 times again. Why should this be the case? Please investigate as it is obvious that nothing is being done at shop level. Many thanks.
JT
John T's updateReviewer Update
23 Sept 2019, 11:59I was at the MTN shop again this morning. Had to give them all the details yet again!!! Phone number, SIM card number, date I had contract, 5th September signed on the 12th September, and still not activated as at the 23rd September. Why is this taking so long?
JT
John T's update23 Sept 2019, 11:59
Reviewer Update
I was at the MTN shop again this morning. Had to give them all the details yet again!!! Phone number, SIM card number, date I had contract, 5th September signed on the 12th September, and still not activated as at the 23rd September. Why is this taking so long?