KS
Kegomoditswe S
1 reviews | Active since Jul 2019
04 Jul 2019, 16:27
MTN disappointing service
I app**** for a new contract on line you said you will call after 48hr, and i am still waiting. I went to your Sandton City branch to apply, submitted all my documents . they said they were going to call me the following day, they haven't called. I tried calling the branch and no one picked up the phone. I urgently needed a phone but I guess MTN is the reason I am going on vacation without a phone. I am very disappointed.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Jul 2019, 10:04 Good day Kegomoditswe Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please email your documents to ***. I will get a sales consultant to check your application and contact you asap.
Documents needed:
1. ID
2. Bank Statement
3. 3 months payslip Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation, please email your documents to ***. I will get a sales consultant to check your application and contact you asap.
Documents needed:
1. ID
2. Bank Statement
3. 3 months payslip Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply05 Jul 2019, 10:04
Official
Good day Kegomoditswe Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please email your documents to ***. I will get a sales consultant to check your application and contact you asap.
Documents needed:
1. ID
2. Bank Statement
3. 3 months payslip Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation, please email your documents to ***. I will get a sales consultant to check your application and contact you asap.
Documents needed:
1. ID
2. Bank Statement
3. 3 months payslip Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,