MN
Mala N
1 reviews | Active since Mar 2010
31 Mar 2015, 16:25
MTN Disappointing Service
I sent through a cancellation request via e-mail after visiting the store in Simmonds Street for a second contract that I do not want to renew in April 2015, I have not received any feedback regarding this and furthermore this has now affected a new application I have done with Velocity for MTN for Ipads. I just received and sms saying its declined with no information or call. I have been a loyal customer to MTN for years and am very disappointed in my treatment
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MTN South Africa's replyOfficial
15 Apr 2015, 10:57Hello disa1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the application was approved on 07-04-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the application was approved on 07-04-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply15 Apr 2015, 10:57
Official
Hello disa1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the application was approved on 07-04-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the application was approved on 07-04-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,