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Xhanti T

1 reviews | Active since Jul 2020

20 Jul 2020, 10:00

MTN disappointing me, again.

I'm so frustrated with service of MTN, I've been trying to call in to them for the past two weeks, but I can't get through, it cuts off no matter what device I use. I'm being billed insurance that I cancelled last year August, also, I have an additional line which is also being billed insurance that I never signed for. I have sent numerous emails to customer care, since last year, and I must say, the help/service is below par, I don't know what to do any more :-(.

I want MTN at my funeral so that they can let me down one last time :-(, :-(, :-(...

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Jul 2020, 08:03
Official
Good day Xhanti T,
 Thank you for your post.
 
 We sincere apologized for any inconvenienced caused to you.
 
 MTN do not have access to the insurance department systems to follow up.
 
 
 The complaint has been sent to the insurance department to contact and assist you.
 
 Email address *** 
Telephone no ***
 
 
Kind Regards,
 
Ishie
MTN 

Best regards,