1 reviews | Active since Nov 2014
MTN disappearing our data and not responding to complaints
<p>Second time in a week and third time in the last few months. Load 3 gig data which normally lasts over a month and the next day its gone and I have to load again. Last time MTN sent a whole lot of legal forms to be filled in... to shut me up cause of all the hassle. I will know also open a case at the ombudsman about this. Looking on social media this is a common occurance and complaint against MTN. Please mail me or phone me to communicate. Dont post it on this site as I am unable to acess it</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your data usage was investigated by our support team on reference number: SMC/*** the data was used on existing active internet sessions. The data bundles loaded on 2016-09-20 and 2016-09-21 were spent on internet sessions; the bundle loaded on 2016-10-05 has not yet been used.
When you are about to use your modem please make sure that your laptop/pc does not have to many web pages opened at once and note that any automatic system updates, antivirus updates also consume the data bundles once there is an active internet connection.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your data usage was investigated by our support team on reference number: SMC/*** the data was used on existing active internet sessions. The data bundles loaded on 2016-09-20 and 2016-09-21 were spent on internet sessions; the bundle loaded on 2016-10-05 has not yet been used.
When you are about to use your modem please make sure that your laptop/pc does not have to many web pages opened at once and note that any automatic system updates, antivirus updates also consume the data bundles once there is an active internet connection.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***