MTN Dirty Tricks Packet Switched Data call SCANDAL

Item: MTN South Africa
Rating: 1

What has it come to? Is it necessary to ***** from unsuspecting customers to bolster profits? Out of the blue I have being charged insane data charges. I have been an MTN skye package customer for the last two years and renewed my contract for a second time two months ago. All of a sudden I have now been billed for two months in a row just short of R5000. I PURCHASED A MTN SKY CONTRACT IN ORDER TO AVOID EXACTLY THIS!!!!!!!!!!!!!!!!!!!! i was never informed that i had reached any limit whatsoever. I just got the shock of my life when I received an sms showing the debit, do you know how much data a person can by with R3000 per month? Is the way you want to treat me? I am disgusted to say the least, very sad MTN that you have resorted to these underhand tactics. I trust this issue will be resolved otherwise i will be terminating my contract.

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MTN South Africa's replyOfficial

17 May 2016, 10:04

Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this. Kindly be advised that the charges are valid, you were billed for roaming calls and roaming data calls. The MTN Sky unlimited calls, sms and uncapped data cannot be used for international calling, roaming and premium rated usage. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us. Regards, Ayanda REQ:***

MTN South Africa's reply17 May 2016, 10:04

Official