MTN Direct won't arrange for pick up of wrong phone order + useless call centre staff

<p>It's been three weeks of sitting with an unwanted phone. The wrong phone was delivered, but for three weeks (where we call the MTN direct store two or there times a week), the center staff have proved incapable or arranging for a courier to pick it up. Its been a little over eight weeks of dealing with Anna Mapulane, I am not sure why she is still employed there. This afternoon I spole to Palesa Modise, who needs training in politeness, customer care and how to cultivate a better telephone manner. It seems that the MTN Direct model is to frustrate customers to such an extent that they will fold and accept the rude personnel behaviour and terrible service as a matter of course.</p>