MTN Direct Warning
This is now my 3rd review in the past 2 months. MTN Direct refuse to help fix a billing issue. MTN has promised to contact me but no one has done so.
I can not understand why they have such a lack of customer focus
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MTN South Africa's replyOfficial
02 Oct 2018, 08:45Goodday Leshan
Thank you for you post.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will call you at 10:00 today with some feedback.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply02 Oct 2018, 08:45
Official
Goodday Leshan
Thank you for you post.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will call you at 10:00 today with some feedback.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,