MTN Direct_Very poor service_Follow up complaint

<p>Good day.</p> <p> </p> <p>This is the second complaint I'm writing. It looks like no one is working on my query. I haven't received any feedback. I phoned MTN Direct today and they confirmed that the person that assisted me when I took out the cellphone upgrade would phone me to arrange a replacement. I'm still waiting.</p> <p> </p> <p>It did not take more than 15 minutes to arrange the upgrade, but now its taking the whole 2 months to process a replacement.</p> <p> </p> <p>I'm so worried now because if it happens that I expererience problems in future, I will still have to undergo this frustrating route.</p> <p> </p> <p>Can somebody just take ownership and process a replacement asap. I took out this contract because of financial reasons. </p> <p> </p> <p>I'm loosing hope even when writing this because nobody wants to take ownership charge at MTN.</p> <p> </p> <p>Can somebody process a replacement phone or assist me with the cancelation process. </p> <p>Its useless paying for service that you are not getting.</p> <p> </p> <p>Regards</p> <p>Kagiso</p> <p> </p> <p> </p> <p> </p>