MTN Direct_Very poor service.
<p>Good day.</p> <p> </p> <p>I'm so unhappy with the kind of service I'm receiving from MTN Direct.</p> <p>My phone was booked for warranty ***essment 19/03/2016 and approved 08/04/2016, then it was returned to MTN Direct 19/04/2016 so that they could process a replacement.</p> <p> </p> <p>No one seems to bother phoning me to inform me and advise progress. I always phone and even when I phone I don't get proper feedback. everyone just tells me that the matter has been escaleted to Tiny Tsele (the tem leader).</p> <p>I have been very understanding and patient, but it seems like MTN Direct just treats their customers like ****! no matter how polite and understanding you are.</p> <p>I'm basically paying for the service I'm not getting and I find it very useless to have this contract at this point.</p> <p>Its very ****en irritating.</p> <p> </p> <p>Regards</p> <p>Kagiso</p> <p>***</p> <p> </p> <p> </p> <p>I'm paying </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***Thank you for your post.
We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***