RJ
RENCHA J
1 reviews | Active since Nov 2013
08 Aug 2018, 09:30
MTN DIRECT USELESS
Hi I phoned MTN Direct on 2/08/18 to do an upgrade to a Nokia 6.1 on MTN made for Me M. This call was recorded. I received my contract, which is obviously incorrect for a MTN made for Me S. I phoned MTN Direct yesterday and got the following reference number ********** 59. They would phone back in 15 minutes. Phoned again at 12:13, was advised that NONHANDLA NKABINDE from the JBH branch handled the upgrade, she will phone me back & rectify the mistake. I even sent a message on Facebook to MTN Customer Care, where Ndebele at 18:12 said they needed my information to solve the matter. Today I once again phoned MTN Direct ********** and spoke to Alicia in KZN (????). She gave me the ********** number to speak to them. NONHANDLA's supervisor ZANELE could also be reached at this number. I phoned them at 8:47, GRANNY helped me, took the details again & said she send an e-mail to NONHANDLA and was going to talk to her as well and her supervisor. GRANNY told me they would phone back in 10 minutes. Well is it is now 09:27, no one has phoned back yet, my contract is still not rectified. I want a copy of the telephone conversation send to me at ********** that was done on 2 August 2018 after 14:00 in which the upgrade was discussed. This is clearly a breach of contract. Then I am going to see my lawyer. MTN's customer care also can't help, these call centres are useless. Thank you.
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MTN South Africa's replyOfficial
08 Aug 2018, 12:10Good day Rencha,
Thank you for bringing this matter to our attention.
We will investigate and revert to you shortly.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply08 Aug 2018, 12:10
Official
Good day Rencha,
Thank you for bringing this matter to our attention.
We will investigate and revert to you shortly.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
RJ
RENCHA J's updateReviewer Update
08 Aug 2018, 12:17Thank you ...
RJ
RENCHA J's update08 Aug 2018, 12:17
Reviewer Update
Thank you ...
RJ
RENCHA J's updateReviewer Update
08 Aug 2018, 13:21Hi, I just received a phone call (13:06) from NONHANDLA. She said my contract will be changed to MTN made for Me M (1 gig data, 150 anytime minutes, 100 sms). She will go and speak to her Supervisor after the call and I must allow them time until about Tuesday then we should speak again. She also advised that she would cancel the migration fee as it was her mistake and not mine. We agreed upon that, as well as the contract and the device would be the Nokia 6.1. I am satisfied that she phoned back eventually and discussed the problem and said it would be resolved by Tuesday (well, let's hope so). I do however think that MTN needs to respond faster on queries and problems and keeping the customer informed on progress made in resolving the query and problem. I Will keep you posted of developments. THANK YOU FOR YOUR KIND ASSISTANCE ME AYANDA MTHIMKHULU.
RJ
RENCHA J's update08 Aug 2018, 13:21
Reviewer Update
Hi, I just received a phone call (13:06) from NONHANDLA. She said my contract will be changed to MTN made for Me M (1 gig data, 150 anytime minutes, 100 sms). She will go and speak to her Supervisor after the call and I must allow them time until about Tuesday then we should speak again. She also advised that she would cancel the migration fee as it was her mistake and not mine. We agreed upon that, as well as the contract and the device would be the Nokia 6.1. I am satisfied that she phoned back eventually and discussed the problem and said it would be resolved by Tuesday (well, let's hope so). I do however think that MTN needs to respond faster on queries and problems and keeping the customer informed on progress made in resolving the query and problem. I Will keep you posted of developments. THANK YOU FOR YOUR KIND ASSISTANCE ME AYANDA MTHIMKHULU.