MTN Direct Upgrade ***

MTN sent me an sms to notify me that I am due for an upgrade on my current contract on 03/06/2015. I then proceeded to call the call centre and spoke to Gregory, who advised me that I could upgrade my device before the current contract ended. I was delighted to hear that this could be arranged. Gregory sent me an e-mail with the list of devices and packages avaliable. I then e-mailed back my order - \Kindly order for me a Samsung Tablet 4 10.1 for R249pm x24."Then Gregory responded - \""I need to confirm this on a recorded call.\"" Then he called and I placed my order and he confirmed delivery was scheduled for 25th March 2015. And then he called back to change the package for a different one but same device and he confirmed that they do have stock. And he will now deliver on the 26th March 2015. No delivery was done. I then e-mailed Gregory for feedback and no response was received. I then e-mailed again today and the was no response. I then called in and a lady assisted and she advised me that Gregory said he is unable to process my order as the system was giving an error and I must go to any MTN store and do a new application"