MTN Direct Suporvisory Team- Do you exist?
<p>MTN has not delivered my phone for almost three months. Their supervisors, two of them, just did not call me back to sort out their employees' mistakes. After complaining on Hello Peter, I was told the "MTN direct Suporvisory team" would contact me and after another two weeks, there still has been no contact.</p> <p> </p> <p>MTN should spend less on advertising and more time on looking after their loyal customers. </p> <p> </p> <p>I have been been let down by MTN far too many times to even hope they can solve a simple delivery problem.</p>
Good day Danielle Harris,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Danielle Harris,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********