MTN Direct should be closed down

I app**** for a new sim contract online and was sent a confirmation email saying that an agent will phone me within 48 hours so that we can complete the process because I will have to send them my ID, payslips and bank statements. After a week nobody phoned and I phoned the call centre. I spoke to Granny and she asked me for my ID to check their system and I gave her the Reference nr as well. There was NOTHING on their system. We started the whole application again and she said I had to email the documents to ********** and mark it for her attention. After another week I had to phone again and couldn't get through to Granny so another call centre agent checked the system and said that it is now with processing I will get an automatic reply once that is done. Hopefully that day or the next. This morning I received an sms saying that I don't meet their criteria sorry they can't process my request... ***??? Can someone not phone me and say listen this and this is missing or they need more proof of income or anything? It seems to me that they don't want my business...