MTN DIRECT - Shocking Service from Chris Estrice

I am a long standing MTN customer and called MTN Direct as this was recommended to me by a customer service consultant as i was unable to get an answer on the MTN Ballito number posted online.<br> I spoke to a consultant by the name of Christopher Estrice and told him how relieved i was to speak to someone who was willing to assist me as i desperately needed the iPad for work.<br> He ran though most of the online application process and said he would call me back to finish as his system 'froze'.<br> He called me back that afternoon and rushed through a series of questions that left me bewildered, initially thinking he was verifying my details, only to find out a few days later that my application had been declined as a result of answering the security questions incorrectly. After numerous, desperate attempts to get hold of Chris, one of the other consultants told me that i should have been given a 2nd opportunity to run through the security questions, which i was not. I have since found out the Chris has tried to do this a number of times by himself, each time incorrectly, with the system now identifying me as a ********** applicant.<br> I still have not heard from Christopher. Very sad MTN!