MTN Direct Service is Bad - Wrongly Upgraded me without my consent on a 24 month contract

MTN has wrongly upgraded me without my consent to a 24 month sim only contract, but I should be on a Month to Month sim only contract with no new device to finance. This is the 2nd time in a year

I have spend hours on the phone to the call centre of MTN Direct to try to get it sorted, but with no luck. This is truly unacceptable, and I am really feeling to go to another Service Provider and move my contract and all of my family contracts to them.

I have received a SMS from MTN to say the termination date of my contract is 17/10/2018, but on the MTN System at any MTN shop it says 17/10/2020. Therefore I am unable to do any upgrade.

I will cancel all my contracts with MTN. I am a MTN customer for over 15 years, but this is now ridiculous and I am ready to move to another service provider if this is not sorted out ASAP.

I am hoping someone within MTN will be able to assist me ASAP.

I will appreciate any feedback.