MTN Direct Sales - Lee Ann Ramathula

The 5 star rating is for Lee Ann Ramathula from MTN Direct Sales. MTN Brooklyn, who are also part of this story, get 2 stars at most.

I was recently invited to upgrade my MTN contract. I visited the Brooklyn Branch and told them that I was interested in the new Huawei Y3 2018, but seeing that it is one of the new Android Go phones, I wasn't sure whether its apps would be able to serve my purposes. They took my number and promised me that their Huawei sales reps would phone me back. This never happened, not even after I phoned MTN Brooklyn two weeks later.

I had basically given up, when Lee Ann Ramathula from MTN Direct Sales (Johannesburg) happened to call me, offering me an upgrade through MTN Direct Sales. I told her that I had already visited MTN Brooklyn, but that they were simply not getting back to me. Lee Ann immediately took ownership. She promised to get me as much info as she could on the Y3, its new operating system, and its apps. Over the next few days, she stuck to her word and kept sending me information via e-mail, with attachments and links to read (specifications, reviews, etc.). I also did my own research, and within a short time, we managed to answer all my questions, so I was ready to do the upgrade through MTN Direct Sales.

Unfortunately, Direct Sales only received stock of the blue Y3, which was really not to my liking. I called a few physical branches and ironically ended up going back to Brooklyn, who had the grey handset, and did my upgrade there. This means that Lee Ann did all the hard work, but lost the sale. She was OK with this, but I felt bad, and so I told the staff in the Brooklyn branch that they were scoring a quick and easy sale off someone else's hard work. The manager, Jenny, basically passed the buck to the Huawei rep, who happened to walk in while I was there, and who didn't take the matter very seriously either.

I am sorry to see that Lee Ann lost this sale, and if life were somehow fair, then the staff at Brooklyn MTN would actually make this up to her, because she did all the hard work for them.

I am very happy with my new Y3, but to top it all, I am still receiving SMSs from MTN Brooklyn, inviting me to upgrade!

If ever I require an upgrade again, I'll mail Lee Ann directly, and hopefully she can make a sale the next time. She deserves 5 stars.

Mark R., Pretoria