MTN Direct Sales

<p>I logged three written complaints to MTN, and countless daily call complaints submitted under ********** .</p> <p>I did an upgraded with MTN Direct Sales on the 9 November 2016, Requested for the phone to be fixed 2 days after delivery, I was informed I will called I am still waiting for a call from MTN Direct Sales.</p> <p> </p> <p>Call ref: ********** 59 and Ref: ********** 22 and countless other call reference numbers I didn’t take as I was calling daily trying to get this fixed with them only.</p> <p> </p> <p>My biggest concern is that I am forced to pay for a product they preventing me from using a device I reported a fault on and had nothing done.</p> <p> </p> <p>I called ********** daily from 14 November 2016</p> <p>No one at MTN Direct Sales wants give me the phone or cancel the upgrade made and refund me where applicable.</p> <p> </p> <p> </p>