1 reviews | Active since Oct 2012
Mtn direct *******
<p>done an upgrade with Angelique Gumbi from MTN direct Mt Edgecombe call centre in January specifically asked for a top up contract on my data sim,she said all in order but I got a massive shock been charged R1960.00.called her back she and her supervisor louise
Sorry somehow this got cut out.....louise said that I was told when doing the upgrade I have to put a limit which is a lie.i am waiting for 3 weeks to get feedback from her as she was gonna hear the call records.i keep trying to get hold of her but she forever in a meeting......this month I had to pay as I use my phone and other 3 contract lines for business.when will I speak to someone who is competent and get my refund????
Sorry somehow this got cut out.....louise said that I was told when doing the upgrade I have to put a limit which is a lie.i am waiting for 3 weeks to get feedback from her as she was gonna hear the call records.i keep trying to get hold of her but she forever in a meeting......this month I had to pay as I use my phone and other 3 contract lines for business.when will I speak to someone who is competent and get my refund????
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,