MTN DIRECT - RICHARDS BAY BAD SERVICE

The Manager MTN Dear Sir / Madam

I have phoned several times but no answer – I have taken many screenshots on my cell phone, which shows that I am holding on for more than a hour. I am fed up! Please cancel my contract No *** as well as contract *** with immediate effect. Mtn Direct in Richards Bay has made a mistake. I have upgraded my number *** on the 23rd of June 2020 – But Zander from MTN Direct Richards Bay made a mistake by upgrading the wrong number ***.

After many emails to mtn I had no response – so I had to go into MTN Direct Richards Bay twice already to correct this. The lady assured me that this number is cancelled. But still I am being charged. I will go online now and put in complaints on Facebook, Social Media as well as Hello Peter – Your service is pathetic!!!!

Please refund me for number *** as you should have cancelled it . If you need to contact me, please contact me on number ***

Elise van der Westhuizen ***