1 reviews | Active since Jun 2016
MTN Direct refuse to collect my faulty phone continue
<p>My shock disappointment in the arrogance of MTN Direct continue. Still trying to get MTN Direct to collect my phone since 26 May 2016. A person with the name of Mike promised three times already that I will be contacted. Of course to no avail. Today Ayanda responded electronically to my post of yesterday with a promise that my problem will be escalated to management. Yet no contact once again. People please take note of this. MTN Direct clearly has no infrastructure in towns where they don't own stores. You will also be disappointed in the event of a faulty device - their arrogance has no limit. Again I wonder if the posts on hellopeter mean anything to them. Think twice before you use MTN Direct.</p>
Good Day Swartzh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the MTN Direct Management team to assist urgently. They will contact you to arrange for the collection of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Swartzh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the MTN Direct Management team to assist urgently. They will contact you to arrange for the collection of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********