kJ
karen J
1 reviews | Active since May 2016
12 May 2016, 05:54
MTN Direct poor services
<p>Ive upgraded my phone last month to an s6edge gold the agent that was assisiting me told me they had two in stock, waited for 5 days still no delivery i queried me delivery and was told they didnt have the gold in stock and told it would come end of April but my line was already upgraded from a top up to mychoice and they will keep me updated but that never happened. i called yesterday and was told that they dont keep stock of the gold anymore, so i asked for it to be changed to the white but the agent that was assisting me with the upgrade never called me back. why advertise the gold if you dont have the gold in stock, im a very disappointed customer and wish to cancel my contract immediately.</p>
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MTN South Africa's replyOfficial
12 May 2016, 15:53Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply12 May 2016, 15:53
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,