MTN DIRECT -PATHETIC SERVICE

I AM AN ONLINE TUTOR AND TOOK OUT AN MTN DIRECT ROUTER CONTRACT. WHEN GOT IT I REALISED THAT MTN COULD NOT HOLD A STABLE CONNECTION TO THE RELEVANT SERVERS AND SO I CONTACTED THEM , AND THEY COULD NOT HELP ME. WITHIN 10 DAYS OF TAKING THE CONTRACT I BROUGHT TO THEIR ATTENTION THAT I WILL NEED THE CONTRACT CANCELLED AS I CANNOT USE IT FOR THE INTENDED PURPOSE. wAS TOLD TO TAKE IT TO MTN STORE , WHICH I DID. THEY REFUDE TO TAKE IT AS I WAS AN MTN DIRECT CUSTOMER NOT THEIRS. I CONTACTED THEM AGAIN AND WAS TOLD THATR THEY WILL ARRANGE FR THE ROUTER TO BE PICKED UP. 2 WEEKS LATER I CALLED TO FOLLOW UP AND WAS TOLD MTN DOESNT TAKE ROUTERS BACK AND THAT I CANNOT RETURN THE ROUTER.

FROM JULY THE CONTRACT IS CANCELLED, I HAVE NO DATA TO USE OR INTERNET ACCESS, YET TO DATE MY ACCOUNT IS BEING DEBITTED WITH THE MONTHLY FEES.

I DROVE TO PRETORIA WHICH IS 4 HOURS AWAY TO GO TO A BIGGER MTN STORE, THEY CONTACTED MTN DIRECT ON MY BEHALF, YET MTN DIDNT GET BACK TO THEM OR ANSWER THEM..

i AM REALLY FRUSTRATED AND AT MY WITSEND