1 reviews | Active since Sept 2009
MTN DIRECT NOT RESPONDING
<p>My wife and children were up for upgrades, I tried in-store, but could not get the phones we wanted, then I phoned MTN direct, spoke to Isaac who was quite helpful and said he would call me back after we made a choice , he even gave his mobile number ( ********** 403). First phone arrived the next day, when I tried to get tracking slips for the other two the following week he did not respond or take my calls. I later found out my wife's contract was not upgraded correctly as he was now not getting any data allocation. Tried to get this fixed, the one or two times he did answer their system was either slow or he was busy with someone else and would phone me back, this is not happening. tried him twice yesterday (22/08/2016) with him promising it would be fixed before 15:00 and then not answering again, today he did not respond to my sms's or take my calls.</p> <p> </p> <p>I tried several times to contact MTN Direct, each time I get cut-off or put on hold and then cut-off or transferred and then get cut-off. 808 call centre can not help me.</p> <p> </p> <p>Absolutely pathetic at the moment.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank You Mike, After I again tried and tried I think I got it sorted, although there might be a billing issue. I would very much like to see a contact number for escalations on your companies contact us content on your website, it just feels like we are being kept away from anyone who could help by only getting to your contact centres and then we we ask to speak to suprevisors or managers, we are either told they are in meetings, or have left already or they say they will put us through an dthen we are either cut-off or put through to a number that only rings and rings and rings until it goes dead.
Thank You Mike, After I again tried and tried I think I got it sorted, although there might be a billing issue. I would very much like to see a contact number for escalations on your companies contact us content on your website, it just feels like we are being kept away from anyone who could help by only getting to your contact centres and then we we ask to speak to suprevisors or managers, we are either told they are in meetings, or have left already or they say they will put us through an dthen we are either cut-off or put through to a number that only rings and rings and rings until it goes dead.