MTN Direct. Non Delivery of Devices.
I upgraded my 3 contracts with MTN at the end of July 2017. Then started what I can only describe as a complete circus act from the MTN direct staff. To this day I have not received my new handsets. Delivery never took place. I have spent Hundreds of Rands on phone calls trying to get some information. I finally contacted the Courier Company who informed me that they never received anything from MTN to deliver. I have traced the Team Supervisor, Sunil Behari who just refuses to answer the phone and never calls back even when requested to do so via e-mail. Another Supervisor, Baitsi, also promised feedback. Non forthcoming as yet.
All I want to do now is cancel these upgrades and move my numbers to pay as you go so that I can move my business to another service provider. I have had it up to here with MTN. Your service is abysmal.
Can anyone from MTN please contact me so that I can resolve this mess?
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9