MTN DIRECT NO GOOD
I upgraded with MTN DIRECT about 1 week ago but 2 days after upgrading I found out that the phone that I actually wanted was available so I called Mtn Direct and they advised me to reject delivery of the new phone so that the upgrade can be cancelled. I've been trying to contact MTN DIRECT since last week Thursday, holding on for a minimum of 10 minutes and when someone answers, they either give you attitude, give a less than reasonable answer or tell you to hold for someone else. I'm trying to get feedback on my upgrade - I called this morning but i've been on hold for the last 30 minutes. What am I supposed to do to speak to a person to get feedback on the progress of the upgrade cancellation?
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to our Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to our Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,