1 reviews | Active since Jun 2016
MTN Direct night mare
<p>Is the so called response real from MTN Direct, the most terrible company? I had two responses to my Hellopeter posts from a Mike. Yet no contact from MTN Direct to have my broken phone collected</p> <p> Please think twice before you make use of MTN Direct. It seems to be a virtual company unable or unwilling to attend to a broken device. ********** 206.</p>
Good Day Swartzh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the MTN Direct Management team to assist urgently. They will contact you to arrange for the collection of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Swartzh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the MTN Direct Management team to assist urgently. They will contact you to arrange for the collection of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,