BP
Bryan P

1 reviews | Active since Oct 2013

09 Jun 2016, 13:42

MTN Direct most useless company ever

<p>We filled out an application on the MTN website for my wife for a My MTNChoiCe+ S with iPhone 6S 16GB which includes 100mins 100SMS and 2GB data per month. We received the standard "Someone will contact you", and after 3 or 4 business days no one had contacted us.</p> <p><br />So we called MTN Direct, directly, and the agent most likely didnt pick up the existing application, which had ALL our details on it, she proceeded to capture everything from scratch!</p> <p><br />This was where are the headaches started....we specifically said we are porting from Vodacom to MTN, and that our cell number was on Pay as U Go already, and we specifically asked for the My MTNChoiCe+ S with 2GB data.</p> <p><br />So after receiving the phone, we had endless issues trying to get the new SIM working, they had assigned a new Cell number to the SIM, and the SIM was Rica blocked, even though we had provided the courier all the documentation. We were on the phone with MTN Customer Service, MTN Direct, and MTN Port department for OVER 2 weeks trying to sort this out!</p> <p><br />Eventually, the Vodacom SIM stopped working, and the new SIM was active.....great!</p> <p><br />Now when we look at the contract details online, its a standard contract with only 50mins 50SMS and 1.03GB data</p> <p> </p> <p>How much more can go wrong with this stupid company, you are the ****piest cell company with the ****piest website, and MOST useless staff!</p> <p> </p> <p>Companies like you need to dissapear, you dont care about customers, only money and getting the 1st debit order!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2016, 13:30
Official

Good day Bryan,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that on your first invoice you were provisioned with pro-rated airtime and bundles as your cycle was less than 30 days hence your provisioning was less for the month of May. On the 14th of each month, you will receive the full monthly provisioning.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

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