MTN DIrect is the worst

<p>I ordered an Iphone 6 Plus with MTN direct under contract in April and received the device in April. After receiving the phone, withing 7 days it started typing itself and i sent it back and i was told that phone is faulty and that i will be given a new device, waited for the device to be delivered to me for a month yet i was still paying for a contract.</p> <p> </p> <p>Eventually i received the new device in June, and aroundJuly-August it now startd with the camera focus lens being blurry and i again called and someone assisted me from Istore and told me my device will have to be replaced by MTN as Apple has stated that some Iphone 6 Plus phones have issues with the camera lens and if your phone is one of them they will be replacing the device, therefore i submitted my device to MTN again and expplained to them what is the problem. My phone has been with MTN direct since mid September until now i have not received a phone.</p> <p> </p> <p>I was informed that my device has been replaced so i will be getting a new phone till today i have not received my phone. The thing that annoys me is that for aolmost 3 months of my contract i have been paying for something i dont have and when i asked what does MTN offer their clients about situations like this what do they do, no one could answer me as i am still awaiting feedback.</p> <p> </p> <p>i have been calling, sending emails with no information on the way forward with this matter, i am highly annoyed at the level of service i am receiving from MTN direct at this point in time and this is unacceptable as a loyal customer this is the service i am gettihg from you. And i ahve been in contact with a lady by the name of Annelise Stevens from MTN direct</p> <p> </p> <p>HIGHLY ANNOYED CLIENT</p>