1 reviews | Active since Jun 2016
MTN (DIRECT) IS DOWN RIGHT PATHETIC
<p>I took out a cell phone contract for the Samsung J1 Ace. The device froze a few times so I was told by 'Slindile Mdubo [ MTN KZN - Mount Edgcombe ]' and Annelise Strydom [ MTN - KZN Mount Edgecombe ] ********** to return it to the nearest MTN (Cavendish) and apply for a new contract because she is not able to give me a different phone as all of the Samsung J1 Ace have the same problem and she will cancel the contract from her side. A few months down the line and I'm still still waiting to hear from her and I'm paying for two cellphone contracts which I cannot afford. ********** promised to help me but nope, turns out he makes empty promises. PLEASE can anybody assist me?! You guys are so quick to approve contracts and give the best service while we apply but now that I need help cancelling nobody wants to help.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Mike, are you still investigating? Because I'm still paying for this contract. Its been little over a month.
Mike, are you still investigating? Because I'm still paying for this contract. Its been little over a month.