MTN Direct is a joke

The service received from MTN Direct is really poor. I assisted my father to upgrade his contract telephonically. According to the sales person the time for renewal at a MTN branch lapsed and if he don't upgrade telephonically he won't be able to upgrade at all.

I helped him to upgrade and received the new phone a Samsung J8 via a delivery company. We encountered problems with the phone's speaker and could not use the device at all.

After numerous phone calls we were advised to take the phone to the nearest MTN Branch. We are living in the Musina area and the nearest MTN branch is in Makhado or Louis Trichardt. We travelled to Louis Trichardt and wanted to sent the phone in for repairs. We were told they cannot assist us and we had to return home with unaccomplished business.

After a lot of phone calls further,I was once again advised to take the phone into the nearest MTN outlet. There qas huge contraversy once again anf after I handed them all the documents received when we received the phone,did they assist in sending the phone for repairs. That was on 13 March 2019. The upgrade have been done 29 January 2019 and we started with this process during February 2019...

At the beginning of May 2019 we received confirmation that it was approved to replace the Samsung J8. It was reported that they will contact me to make arrangements for delivery within 5 working days.

I had to phone the call centre on 29 May 2019 as I have not heard from them. I was advised to speak to a Manager. I did phone the supp**** numbers. I even had to speak to the repairs department who is dealing with second hand phones,can you believe that. I had to call the call centre once again and was referred to different people. Whrn I got hold of a senior staff member she advised me that she can see the request according to the call reference number I supp****. It was mentioned that since my call nothing have been done on my request,however the contact person advised that she will come back to me within that same day of 29 May 2019. I told her that should she also fail to supply me with answers I will report the dispute at Hellpeter.

The matter is still unresolved and my 69 year old father have to pay subscriptions for a phone which he don't even have.

I would really reconsider to make use of MTN at all.