MTN direct has the worst Service ever
Hello Peter
I took an MTN upgrade with MTN direct 2 months ago. The MTN direct store failed to deliver the device within 7 promised days and I cancelled the upgrade. My issue now is that my MTN profile shows that I have already upgraded and I am therefore not eligible for an upgrade. I also noticed that MTN has also billed me this month for I phone I do not have.
I have since called and MTN multiple times and they are not resolving this issue. What do I do if MTN direct and MTN sales department is not helping me? Must I pay for a contract upgrade I do not have
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team