nR
nicky R
1 reviews | Active since Dec 2013
21 Jan 2020, 09:17
MTN Direct falsely informs clients
I app**** for a extra contract and all went well, last call received from my sales consultant Prenell Naidoo was she needed two more months bank statements and as per her on that call once uploaded the delivery will be logged. everything was in place, she said delivery would be logged next day.Today I receive sms stating contract declined. How can we go from submitting for delivery to declined. (Listen to all call recordings) I am angry and disappointed. I want a full investigation on this with positive outcome. I have a contract with MTN and my credit record is clean so what is problem here.
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Replies (2)
MTN South Africa's replyOfficial
22 Jan 2020, 08:13Good day nicky R,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to MTN Direct management for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to MTN Direct management for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 Jan 2020, 08:13
Official
Good day nicky R,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to MTN Direct management for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to MTN Direct management for assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
nR
nicky R's updateReviewer Update
24 Jan 2020, 08:49Good morning,
I am still very upset as to how I have been treated and it has gone past 48 hours and not one person has had the decency to give me a call. In the last 48 hours I have at least been busy finding out what my options are. So if I do not get a call explaining when my delivery is going to take place I will take this matter even further. Your staff were at fault I do not see why I get the bad treatment.
I am still very upset as to how I have been treated and it has gone past 48 hours and not one person has had the decency to give me a call. In the last 48 hours I have at least been busy finding out what my options are. So if I do not get a call explaining when my delivery is going to take place I will take this matter even further. Your staff were at fault I do not see why I get the bad treatment.
nR
nicky R's update24 Jan 2020, 08:49
Reviewer Update
Good morning,
I am still very upset as to how I have been treated and it has gone past 48 hours and not one person has had the decency to give me a call. In the last 48 hours I have at least been busy finding out what my options are. So if I do not get a call explaining when my delivery is going to take place I will take this matter even further. Your staff were at fault I do not see why I get the bad treatment.
I am still very upset as to how I have been treated and it has gone past 48 hours and not one person has had the decency to give me a call. In the last 48 hours I have at least been busy finding out what my options are. So if I do not get a call explaining when my delivery is going to take place I will take this matter even further. Your staff were at fault I do not see why I get the bad treatment.