MTN DIRECT FALSE PROMISES AND DELIVERING TIME

Richard assist with two upgrades for cellphones telephonically and he informed me that the handsets will be delivered within 3 to 7 days. That was on 25 May 2021. After several e-mails after we want clarification that the handsets cold be received by a third party he promised that it would not be a problem, the person should only have their ID books and a copy of ours. The delivering address and required information was provided by e-mail to Richard that a third person would be collect the handsets, he was adamant that it would not be a problem. After 13 days, the courier stated they cannot deliver the handsets and Richard is missing in action, he do not reply to e-mails and if he does he does not answers all the questions. No waybill or tracking number can be provided by Richard from MTN Direct. This services is really a bad experience and I will not ever again make use of an upgrade via MTN Direct, or recommend their services, even if we go back to level 5! Their services is worse!