MTN Direct extremely poor service

Dealing with MTN direct has been a nightmare. I called in to take advantage of an online only deal. Less than 24 hrs later I wanted to change the device chosen but their system is that only the agent who dealt with the upgrade or their supervisor is allowed to make changes to the contract. So now I have called in 4 times already just to get the old "we will send her an email" story. Nimita never calls me back. So if you deal with MTN direct, make sure that you don't want to change anything otherwise you will be frustrated. If you want a better MTN experience avoid them like the plague