MTN Direct do not stick to their word as advertised in their monthly cellphone contract booklets!!!!!!

<p>Dear Reader,</p> <p> </p> <p>I have decided to take out my 1st cellphone contract with MTN Direct during March/April 2016.</p> <p>It was advertised in their cellphone booklet that the contact of R479 per month includes the Samsung S7 Edge + a 64 gig memory card. I have confirmed this with Thankeka Mdlovu (the sales agent whom assisted me) and she agreed that this is the case, hence i have continued to complete the contract.</p> <p> </p> <p>The Samsung Galaxy S7 edge was then delivered but there was no memory card as initially promised.</p> <p>I took ownership of the phone and called Thankdeka who promised to handle the matter and sent me the memory card afterwards.</p> <p> </p> <p>In May ive called Thandeka Mdlovu again to follow up. She said the same thing. She will handle it.</p> <p>In June ive called Thandeka Mdlovu again to follow up. Someone else picked up as she was unavailable at that moment. I left a message to call me back urgently. </p> <p>In July ive called Thandeka Mdlovu again to follow up since she never called me back. Someone else picked up as she was unavailable at that moment. I left a message to call me back urgently. </p> <p>Its now May 2017 and Thandeka is still calling me back irrespective of the multiple messages ive left for her during the year.</p> <p>I am not sure whether she is just ignoring the matter or whether MTN is blatantly just beswindling me into getting into that contract. If i knew that i will not get that memory card, I would have went to Vodacom who have included a wireless charger at that time!!!! And what about all the airtime that i have wasted to get hold of Thandeka during the year? </p> <p> </p> <p>I demand an explanation from MTN Direct as well as an urgent rectification of this matter!</p> <p> </p> <p> </p> <p> </p>