Mtn Direct - disgusting attitude

I am utterly disgusted by your agent Bianca from MTN Mobile Solutions.

She calls from a blocked number firstly. Then explains that i am paying average R460 per month and she can reduce this to R450 (not a fortune by any means), whilst adding more minutes and sms which i do not require, as the package i am on suits me fine.

I politely decline, but she goes on and on, in a demeaning tone, asking how i can refuse this offer - well i can refuse by choice. When i attempt to speak, she speaks louder over my voice, virtually demanding why i am turning down this offer.

She still goes on with her sales pitch, wasting her time and mine and annoying me in the process, as i have already stated i am not interested. I now vociferously state that i am not interested, to which she rudely shouts and cuts the call.

She ought to have diplomacy as an employee, to accept my decision when i refused her offer - entirely my choice, but chose to go on and on, thus frustrating and annoying me with her tirade.

Totally unacceptable. Is she completely deaf to the person she is speaking to?????