1 reviews | Active since Sept 2016
MTN direct Customer Service Number is HelloPeter!
<p>I have had endless issues with MTN regarding my monthly subscription costs to the extent that when my contract expired I asked for the account to be closed. MTN Retensions then ocontacted me apologising for the poor service and offering me 3 months subscription should I stay with MTN - reference number ********** 7. I subsequently upgraded in July and since then I have been trying to get them to give me my promised free subscription. I have had no luck and the last mail actually told me to go to my nearest MTN for futher assistance - ref ********** 7 . Why should I be inconvenienced and why wouls my nearest MTN know more about Rentsions' promise than they do? I should probably not be surprised but MTN has once again failed miserably in their "strive to proved the best service at all times."</p>
Good Day Lana Brits
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Retentions department for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Lana Brits
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Retentions department for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Thank you so much for your quick and polite response. I would like to believe that this issue will now be resolved and I am grateful for your assistance.
Thank you so much for your quick and polite response. I would like to believe that this issue will now be resolved and I am grateful for your assistance.
Any news here?
Any news here?
Any news here?
Any news here?
I still have not heard anything from MTN despite their assurance that they will look into the matter. Very disappointing.
I still have not heard anything from MTN despite their assurance that they will look into the matter. Very disappointing.