MTN Direct bad Service

This is the ****test service I have received in my life. There is no other word. Today I have been trying to get hold of someone for 1 hour on the *** number to help me with my issue. I keep getting transferred or told I am at the wrong department or that they can't help me. I am fed up. I need Thandeka Ndlovu from the Gauteng Mtn direct department to contact me. Even better if her manager phones me as she is the person who was helping me from the start. For 3 days I am waiting for her or someone to phone me back regarding my query. My account has been handed over and my line has been cut because people are unfit to do their jobs.