MTN Direct and Customer Services are unhelpful, dissappointing and inefficient

<p>This is my fourth review about MTN who have promised to deliver my phone on four seperate occassions. Its going on three months since I ordered my upgrade through MTN. Firstly, the sales person who I inicially spoke to made a mistake with my address and phone number-the courier phoned my home number instead of my cell number. After two weeks of no delivery and two supervisors at MTN Direct did not call me back on two seperate occassions, the frustration began.</p> <p> </p> <p>MTN Direct's employees have not been helpful and do not care if your problem is solved. They transfer you to another number without helping you which leads to an extended period of time waiting for someone to answer, only for you to be transferred to the next unhelpful person. I have all but given up on MTN Customer Services who are inefficent and do not respond to email requests.</p> <p> </p> <p>I have gone instore twice to try and solve the problem which resulted in zero success. I thus cancelled my contract after waiting six weeks for my phone to arrive. I called after the long cancelling timeframe processw, only to be told that my contract had not been cancelled by the employee who I had spoken to previously.</p> <p> </p> <p>My third Hello Peter complaint was responded to whereby an MTN employee inquired about my experience. He was unapologetic and asked if I would be home to receive my phone on Wednesday, 27 July. I cleared my schedule and did not leave my home for the entire day to ensure there was no room for error . It was nearing 3pm and the phone had not been delivered. I called the courier company, who said that the phone would not be delivered, that my phone was not even with them but in fact it was still with MTN! It had been with MTN since 15 July. Therefore, I wasted an entire day once again, as MTN inconvenienced me once again. </p> <p> </p> <p>I await MTN's response and perhaps I will receive my phone as it nears on three months, as in 12 weeks and not 7 days as MTN had promised inicially. Please save yourself the trouble and do not use MTN as a service provider, you will be dissappointed, set back significantly in terms of time, and incredibly frustrated.</p>